Remember... it takes a college degree to fly a plane, but only a high school diploma to fix one. A reassurance to those of us who fly routinely in our jobs.
After every flight, UPS pilots fill out a form, called a ''gripe sheet.'' These forms communicate to the mechanics about specific problems with the aircraft. The mechanics correct the problems, then document their repairs on the form. Then pilots can review the gripe sheets before the next flight.
Never let it be said that ground crews lack a sense of humor. Here are some actual maintenance complaints submitted by UPS pilots (marked with a P) and the solutions recorded (marked with an S) by maintenance engineers. By the way, UPS is the only major airline that has never, ever, had an accident.