It's nice to know, in this time of crumbling economy and selfishness, that there are still great companies out there who will stand behind their product and provide good customer service. Rinehart Exhaust is one of them.
When Harley bought his '07 Street Glide 18 months ago, he put a lot of thought and planning into what, and how much he was going to have added to his new toy right off the bat. The day he drove it out of the dealership, he had Axel Nut Covers, Backrests, Engine Guards, Highway Pegs, Matching Shifter Pegs, Cruise Control Kit, Smart Security System, Stage One Kit, ect, ect... The list went on and on! But the most important thing at the top of that list was the True Duel Rinehart exhaust system. He was especially exited about that.
The day he picked up his new baby, looking her over and listening to the sweet sound that she made... well, let's just say, I'm glad there are still things that I can do, that that wonderful bike will never be able to pull off! LOL! I'll admit, it was music to our ears and I was jealous, no doubt. This was a beautiful machine, and she was going to be part of our family now, so I accepted her with no qualms. (except the fact she came with a hefty price tag!)
Now, lets fast forward to today and the reason why I think Rinehart is so great. Within six months of the purchase, we noticed the tips of the exhaust started turning color. It started out with just a subtle change from black to a lighter shade of charcoal. But then it turned orangey copper, to an unpolished yellow brass. Really ugly! He would get comments from other riders, who noticed this, about how badly those tips are turning. About a month ago, some one said to him, "Man, that's a really nice looking bike, but those tips are about the worst I've ever seen." That was the straw that broke the camels back! That day, he came home grumbling, "We need to write to Rinehart about these damn tips!" That "we" would be me (I haven't mentioned this before, but I have the blessed chore of being my husband's personal secretary whenever things like this come up).
I started Googling to find out some contact information, but kept running into the problem of... no info, just how to buy them. I decided to call our Harley Dealership to ask them if they have a way to contact Rinehart. Upon their inquiry as to why I needed this info, after explaining our concern, they said, "Oh, just bring in your turned tips in and we'll give you new ones." (sound effect... needle scratching across vinyl on the turntable. ZZzpppppttt!) Say what? The nice voice on the phone repeated, "Yeah, Rinehart stands behind their product, and we act as the liaison between you and them. Just bring us the turned tips, we will send them back to Rinehart and give you new ones." Woo Hoo! I was pleasantly surprised to hear this. No questions asked, no jumping through hoops, no arguments with costumer service, just "bring them in and we'll give you new ones." How often does that happen?
I wanted to get a pic comparing the difference in the turned ones and the new ones, so the parts dude at the dealership humored me, and allowed me to get this shot. (BTW... have you ever noticed, that when you pull out a camera, people scatter like roaches in a dark room when the light comes on!)
Now, Harley's True Duals look good again! He is very pleased and I too, am extremely happy at how easy this whole process was. I just wish we'd have done it sooner. Maybe we could have spared Harley some undue buyer's remorse.
I know product reviews can be very informative and helpful when trying to decide on which products will be the best for you. I just wanted to pass along how happy we are that Rinehart provides a great product, AND they stand behind it. For this, I give them a big THUMBS UP!